Privacy Policy

Activity detail

Privacy Policy

Privacy Policy

This privacy policy sets out how South Combe Waters uses and protects any information that you give when you use this website.

South Combe Waters is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

South Combe Waters may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Security

South Combe Waters are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, South Combe Waters have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

Cookies & how we use them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

South Combe Waters use traffic log cookies to identify which pages are being used. This helps the management of South Combe Waters analyse data about web page traffic and improve our website in order to tailor it to our users needs. South Combe Waters only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help South Combe Waters provide users with a better website, by enabling us to monitor which pages users find useful and which they do not. A cookie in no way gives South Combe Waters access to users personal computers or any information about them, other than the data pilots choose to share with South Combe Waters.

Most web browsers automatically accept cookies, but browser settings can be modified to decline cookies if users prefer. This may prevent users from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Email your request to us at southcombewaters@gmail.com and we will process it as soon as possible. We will be adding automated tools on our website for you to do this, however until then all requests will be manually processed upon request.

Mailing

We only email you when we need to contact you about your booking or to send a booking/payment confirmation. We do not share your email to third party marketing services.

Order/Transaction Data

When you make an order via. South Combe Waters, we will collect your full name, email address and home address. These are used to contact the customer and we keep records as we are required to keep records of our customers. If you enter any data into the payment form (credit card number, expiry date, CVV), this data is secured passed to Stripe who process the payment. Stripe is also GDPR compliant and you can view their privacy policy on their website. We do not see or store your credit card information under any circumstances.

Third Parties

Stripe

As detailed above, your payment details will be passed on to Stripe to process your payment. Details are not retained by us. For further information please refer to Stripe's privacy policy.

DigitalOcean

Our server infrastructure uses DigitalOcean. Whilst our servers are secure, they may be accessed on occasion by DigitalOcean staff whilst performing server maintenance. Your personal data should not be accessed during this, however DigitalOcean may come across it during routine work.

South Combe Waters' Staff/Contractors

South Combe Waters' staff or employed contractors may access your personal data whilst performing development updates to the web services. This data should not be commonly accessed, however if and when it is, we hold an audit log of who accessed your data and why. You are entitled to a copy of the audit log we hold about your personal information and it’s access.

Legal Basis for processing data

General South Combe Waters collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
  • complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email or text message. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of South Combe Waters, including:
  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • promoting, marketing and advertising our products and services;
  • sending promotional communications which are relevant and tailored to individual customers
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling customer contacts, queries, complaints or disputes;
  • managing insurance claims by customers;
  • protecting South Combe Waters, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to South Combe Waters;
  • effectively handling any legal claims or regulatory enforcement actions taken against South Combe Waters; and
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

Terms & Conditions

This website South Combe Waters is owned and operated by South Combe Waters. By accessing or using this site, you agree to be bound by a legal contract displayed in these Terms and Conditions below. These Terms and Conditions expressly incorporate by reference and include the sites privacy policy and any guidelines, rules or declaimers that may be posted and updated on specific web pages or notices that are sent to you. If you do not agree with these terms and conditions, please do not use this site.

South Combe Waters reserves the right to change, modify, add or remove portions of these terms and conditions without prior notice. Please check this page periodically for any modifications. Your continued use of this site following the posting of any changes will mean that you have accepted the changes.

Copyright & Limitations

All content on this site including layout, design, images, text and all other information is property of South Combe Waters and is protected by copyright and other intellectual property laws.

You may NOT copy, display, distribute, modify, publish, reproduce, store, transmit, create derivates works from part or all of the content obtained from this site in any medium to anyone, except as otherwise expressly permitted under applicable law or as described in these Terms and Conditions.

You may NOT print or download content from this site for either your own personal, non commercial use or for commercial use.

You may NOT, without approval of South Combe Waters Management, use the site to publish or distribute any advertising, promotional material, or solicitation to other viewers of the website.

Trademarks

All trademarks appearing on this site are the property of their respective owners.

Linking to external sites

This site may contain hyperlinks to other sites or resources. South Combe Waters is not responsible for the availability of external sites or resources linked to the site, and does not endorse nor can be held responsible or liable for any content, advertising, products or other material on or available from such sites and resources.

Transactions that occur between you or any third party are strictly between you and the third party and are not the responsibility of South Combe Waters. Because South Combe Waters is not responsible for the availability or accuracy of these outside resources or their content, you should review the Terms and Conditions and Privacy Policies of these linked sites, as their policies may differ to mine.

Disclaimers or warranties & liabilities

South Combe Waters, nor it's affiliates or third parties content providers make any warranty whatsoever, including without limitations, that the operations of this site will be uninterrupted or error free; that defects will be corrected; that this site, including the server that makes it available, is free of viruses or other harmful components; as to the result that may be obtained from the use of content or other material on the site.

Nor will South Combe Waters, any affiliates or third parties make any warranties whatsoever to the accuracy, completeness, reliability, availability, suitability, quality, non infringements or operations of any content, products or services provided or accessible from the site.
South Combe Waters neither endorses nor takes responsibility for any products, goods or services offered by outside vendors through our services or advertised on our site.

System reliability

South Combe Waters aims to keep the site available twenty four (24) hours a day, seven (7) days a week to maintain saved information. However due to technical issues, routine maintenance or acts of god, availability may be limited and/or information may be lost. South Combe Waters shall not be liable for lost information or non availability of the services.

Idemnification

You hereby agree to indemnify, defend and hold South Combe Waters harmless from and against any and all liability, losses, damages and costs arising from you use of the site or content.

Governing law and venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law principle. You hereby submit to and agree that the sole jurisdiction and venue for any action that may arise under or in relation to the subject matter hereof shall be the courts located in the United Kingdom.